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FAQ

How does this Android touch screen PC support large-scale deployments or multi-site projects?
This device is designed with B2B scalability in mind. Its standardized interface, compact design, and reliable Android platform make it easy to deploy across multiple locations. Distributors and integrators benefit from consistent installation procedures, simplified training for staff, and reduced operational complexity, allowing faster rollouts with minimal downtime.

Can the hardware and software be customized for specific client requirements?
Yes, the system supports OEM and ODM customization. Whether your clients need tailored ports, pre-installed business applications, branded interfaces, or specific hardware configurations, our team works closely to ensure that the device aligns with project specifications and integrates seamlessly with existing systems.

What makes this device suitable for industrial and commercial applications rather than consumer use?
Unlike consumer tablets, this 18.5-inch Android touch PC is built for continuous operation in demanding environments. It offers industrial-grade stability, efficient heat management, and a capacitive touch interface optimized for operational accuracy. Businesses can rely on consistent performance for front-end customer interactions, production monitoring, or data entry tasks.

How does it integrate with existing software platforms?
The Android operating system supports a wide range of enterprise and commercial applications, including retail POS software, warehouse management systems, healthcare management platforms, and hospitality solutions. This flexibility allows integrators to deploy the device without major system modifications, reducing integration time and cost.

What is the expected lifespan and total cost of ownership for long-term projects?
Durability and reliability are key considerations for B2B buyers. This device is engineered for continuous 24/7 operation, minimizing maintenance and replacement needs. For distributors and system integrators, this translates to fewer service issues, reduced operational costs, and higher client satisfaction, offering long-term ROI beyond the initial purchase.

What kind of support is provided for integration and maintenance?
We provide professional after-sales support tailored for B2B clients, including remote troubleshooting, firmware updates, spare parts supply, and integration guidance. Distributors and integrators also receive training and technical documentation to ensure smooth installations and maintenance, helping projects run efficiently.

Is this device suitable for both small business and enterprise-level clients?
Yes. Its compact 18.5-inch design is ideal for small kiosks or POS stations, while its industrial-grade reliability and scalability make it suitable for enterprise deployments across multiple sites. This versatility allows resellers and integrators to serve a wide range of clients with a single solution.

How does your company assist partners in achieving project success beyond supplying hardware?
We position ourselves as a project-focused partner rather than just a hardware vendor. Our support includes consulting on deployment strategies, integration guidance, customization options, and market enablement resources for distributors. We help partners anticipate operational challenges, streamline implementation, and enhance the overall value delivered to end customers.